Privacy Policy — tbatee Bangladesh

1 Information We Collect

When you register and use tbatee, we collect several categories of personal information. The nature of our services — including identity verification, payment processing, and responsible gaming compliance — requires us to gather data that goes beyond a basic email address and username. Specifically, we collect the following:

• Identity data: Full legal name, date of birth, national ID number, passport number, or driving licence details provided during account registration or verification.
• Contact data: Mobile phone number, email address, and residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or Rangpur).
• Financial data: Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay), bank account details, transaction histories, deposit amounts, and withdrawal records — all denominated in Bangladeshi Taka (BDT / ৳).
• Technical data: IP address, device type, browser type and version, operating system, session duration, pages visited, and clickstream data collected automatically when you access the platform.
• Gameplay data: Bet history, game sessions, wager amounts, wins, losses, bonus usage, and responsible gaming tool interactions (e.g., deposit limit adjustments, self-exclusion requests).
• Communications data: Records of any communications you send to our support team, including email correspondence, live chat transcripts, and submitted support tickets.
• Verification documents: Copies of identity documents, selfie photographs, and proof-of-payment documents submitted during Know Your Customer (KYC) checks.

2 How We Use Your Information

tbatee processes your personal data only for lawful, specific purposes directly related to the provision and improvement of our services. We do not sell your personal data to third parties for marketing purposes. The primary purposes for which we use your information are:

• Account management: Creating, maintaining, and securing your tbatee account, including authentication and password reset workflows.
• Identity verification (KYC): Fulfilling our obligations to verify the identity and age of all registered players before permitting deposits or withdrawals.
• Payment processing: Facilitating deposits and withdrawals via your registered Bangladesh payment methods (bKash, Nagad, Rocket, Upay, etc.) and reconciling transaction records.
• Service delivery: Providing access to the full range of tbatee products including sports betting (cricket, basketball, kabaddi), live casino, slots, and crash games.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of our communications.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct.
• Responsible gaming compliance: Monitoring gameplay patterns to identify potentially problematic behaviour and enforcing self-exclusion or deposit limit settings you have applied to your account.
• Legal compliance: Meeting our obligations under applicable anti-money-laundering (AML) and counter-terrorism financing (CTF) requirements and responding to lawful requests from competent authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve site performance, game offerings, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have explicitly opted in. You may withdraw this consent at any time by contacting [email protected].

3 Legal Basis for Processing

tbatee processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

4 Sharing Your Information

tbatee does not sell, rent, or trade your personal data to any third party. We may, however, share your information with carefully selected partners and service providers where it is strictly necessary for delivering our services or meeting our legal obligations. Recipients of your data may include:

• Payment processors: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank) solely for the purpose of processing your transactions.
• KYC and identity verification providers: Third-party services that assist in verifying the authenticity of identity documents and confirming that players meet our minimum age requirement of 21 years.
• Game technology providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi, which may receive session-level data necessary to deliver their games on the tbatee platform.
• IT infrastructure and security providers: Cloud hosting, content delivery, and cybersecurity partners who process data solely on our instruction under strict data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, regulatory bodies, or courts in Bangladesh where we are legally required to disclose information — for example, in connection with an AML investigation or a court order.
• Fraud prevention agencies: Shared databases and alert services used to identify and block known fraudsters or money launderers operating across online gaming platforms.

All third-party processors are contractually required to handle your personal data in a manner consistent with this Policy and to implement appropriate technical and organisational security measures.

5 Cookies & Tracking Technologies

tbatee uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device when you visit tbatee.app. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without preventing access to the platform.
• Functional cookies: Store your preferences such as selected language, preferred payment method, and responsible gaming settings so that they persist across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the platform — including which games are most popular and where users encounter friction. This data is used solely to improve tbatee's services and is never linked to your identity.
• Marketing cookies: Used only where you have explicitly consented to receive personalised promotions and bonus offers based on your gameplay activity.

You can manage or withdraw your cookie preferences at any time through your device or browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core platform functions including login and payment processing.

6 Data Retention

tbatee retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:

• Account data and gameplay records: Retained for the lifetime of your active account plus a minimum of 5 years following account closure, in accordance with standard AML record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of the last transaction or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the last interaction, unless the matter is subject to an ongoing investigation or legal proceeding.
• Marketing consent records: Retained for as long as you maintain an active marketing preference or until you withdraw consent, plus 1 year thereafter as evidence of consent.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of your identity.

7 Data Security

tbatee takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tbatee.app.
• Encryption at rest for sensitive stored data including identity documents and financial records.
• Access controls: Personal data is accessible only to authorised tbatee personnel and third-party processors who require it to perform their specific function. All access is logged and audited.
• Two-factor authentication (2FA) available on all player accounts and mandatory for all internal administrative access.
• Regular security assessments including vulnerability scanning and penetration testing of the tbatee platform infrastructure.
• Incident response procedures: In the event of a confirmed data breach that is likely to result in risk to your rights and freedoms, tbatee will notify affected users without undue delay and take immediate steps to contain and remediate the breach.

8 Your Rights

As a tbatee user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe and at no charge unless the request is manifestly unfounded or excessive.

• Right of access: You may request a copy of the personal data tbatee holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you. You may also update certain information directly through your account dashboard.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, if it is no longer needed for the purpose for which it was collected. This right is subject to our legal retention obligations; data that we are required by law to retain cannot be deleted on request.
• Right to restrict processing: In certain circumstances, you may request that we temporarily cease processing your personal data while a dispute about its accuracy or lawfulness is resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.

9 Children & Minors

tbatee is strictly an adult platform. Our services are available only to individuals who are aged 21 years or older. We do not knowingly collect, process, or store personal data belonging to persons under the age of 21. If you are a parent or guardian and believe that your child has accessed tbatee or submitted personal data to us without your knowledge, please contact us immediately at [email protected]. We will investigate and, where confirmed, promptly delete all related data and close the account.

tbatee uses age verification checks during the registration process and may require submission of a government-issued identity document to confirm that a player meets the minimum age requirement before any deposit or withdrawal is processed.

10 Changes to This Policy

tbatee reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered users via email or an in-platform notification. The most current version of this Policy will always be available at tbatee.app/privacy-policy.

Your continued use of the tbatee platform following the publication of any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbatee handles your personal data, please reach out to our support team. All data-related enquiries must be submitted in writing via email:

Email: [email protected]
Support hours: 24/7 — Bangladesh Standard Time (UTC+6)

We aim to acknowledge all privacy-related requests within 48 hours and to provide a full response within 10 business days. For complex requests — such as a full subject access request — we may require additional time, in which case we will notify you of the extended timeline and the reason for the delay.